Currently, we just ship within South Africa.
We deliver anywhere in South Africa for all orders via safe & secure Courier Delivery. Eurobrass makes every effort to get your packages delivered to you safely and on time!
Shipping Policy
Thank you for visiting and shopping at Eurobrass. The following are the terms and conditions that constitute our Shipping Policy. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout.
Shipment Method
We deliver using reliable courier services. Tracking numbers will be provided as soon as the shipment has left our warehouse. Estimated delivery time across South Africa is 1-7 working days.
Deliveries are calculated by our supplied courier company and delivery charges may vary based on the weight and size of the parcel being ordered.
If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Shipping Status:
As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number. If you don’t receive a shipping confirmation email right away, don’t worry! We know the delivery date or date range provided at checkout and we’ll be sure to deliver the items within that timeframe.
Order changes:
Please contact us immediately with any changes to your order. Note that custom and pre-ordered pieces cannot be swapped for other designs.
Item not received:
If you have issues at all with final delivery please contact at orders@eurobrass.co.za.
If you would like to return a product, please look at our refunds & returns policy.
Customer Support
Email: orders@eurobrass.co.za.